Introductions: Terms & Conditions (T&C) that follow in this article, as may be revised from time to time, apply to all our services available online or offline. These terms and conditions apply to the services we provide for personal, non-commercial use of our services. These T&Cs will not apply to our relationship with other commercial service providers (B2B) to which we have an affiliation.

Refund Modality: The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality. However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket, etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase.

Auto Refund & Auto Void: Terms & Conditions

Tripnow customers can now claim a Refund and Void automatically from the App/Web

• An airline refund charge will be applicable.
• Tripnow Convenience will be applicable.
• The refund may take up to 4-6 weeks from the date of applying for an auto refund.
• The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality.
• However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket, etc will incur a service/cash-out charge which has to be borne by the customer.  The charge amount will vary according to the MFS availed during the purchase.
• Refund applicable only on refundable travel services.
• The refund modality will be as per the carrier, airlines, hotel, vendor, and service provider.
• If the flight is within 24 hours of the refund application, a no-show charge will be applicable.
• Payment void will not be applicable for flights on the same calendar date.
• Payment void will not be applicable on Low-Cost Carrier flights like Jazeera Airways, Air Arabia, Air Asia, Indigo, SpiceJet, etc.
• Payment void will be made the same way it was received.
• Payment void may take up to 72 hours.

Important: Due to Covid-19, Airline has the authority to cancel and/or reschedule the flight at any time. The destination you’re traveling to might be under the Covid-19 travel restriction. Please check health advisories before you travel. In case of cancellation/rescheduling airline policy and Tripnow convenience fee will be applicable.

Currently, we are handling large volumes of inquiries and therefore may take longer than usual to respond.

Use of the Services: As a condition of using our services, you attest that you are at least 18 years of age. You intend to use our services by these terms and conditions and you will only book services from us with true and accurate information. If you book services for any other person except you, you are responsible for informing that person about our terms and conditions.

Deleting your Tripnow Account: 

Users can delete their accounts at any time through the Profile>Manage Data>Delete Account in the Tripnow app. If you submit a request to delete your account, it will be completely deleted within 72 hours.

In the case of deleting data collected from social media platforms such as Facebook, users have to delete data through their Facebook account. 

Deleting your account will erase all associated information, including your Booking history, Favorite Guestlist, Saved Cards, and so on.

You can re-register using the same email address and phone number. However, you will be registered as a new user, and your previous existing user data will be deleted.

Tripnow Convenience fee: This is the charge that the customer needs to pay for the support, convenience, and service that he/she is availing from the online platforms.

Flight: Clients can book tickets all over the world using our state-of-the-art app and website. The client can use any local or international debit or credit card to pay for the flight after booking from the Website or App.

For LCC flights, users must upload a copy of their valid passport, visa & other necessary documents while issuing the tickets to avoid cancellation from the respective Airlines.

(For example Indigo Airlines, Salam Air, etc.)

The refund amount will be disbursed after deducting the Tripnow service fee. Please note that it takes a minimum of 10-12 bank working weeks to complete the refund process. This does not apply to non-refundable tickets.

* The Tripnow convenience fee is non-refundable for online purchases.

* In case of cancellation of Bangladesh Biman Airlines flight, the refund will be processed within a minimum of 12 bank working weeks as per airline policy.

* For Saudia Airlines flights, the refund will be processed within a minimum of 12 bank working weeks as per airline policy.

* In the case of the Air India half-portion flight refund, the refund will be processed within a minimum of 12 bank working weeks as per airline policy.

* In case of changing the date of your flight, we first look into that particular airline’s policy.

* Cancellation and refund policies differ from airline to airline.

* For cancellation by Airline, Tripnow will not charge any additional fees.  For voluntary cancellation charges are applicable and given below (effective from 11th March 2024)

Domestic flights

Type of Service	Airline Charge	Tripnow Service Charge
Refund	As per airline policy	BDT 300 (Adult)BDT 300 (Child)BDT 0 (Infant)
Re-issue	As per airline policy	BDT 200 (Adult)BDT 200 (Child)BDT 0 (Infant)
VOID	As per airlines policy	BDT 300 (Adult)BDT 300 (Child)BDT 0 (Infant)

Airlines policy-wise charges

Biman Bangladesh Airlines

Refund		Re-issue		Remarks
Before 24 Hours of Flight Departure	After the flight departure or no-­show	Before 24 Hours of Flight	After the flight departure or no-­show	For Child fare 75% of applicable charges. Infant: No fee
BDT 1,500	BDT 2,000	BDT 1,000	BDT 1,500

Other Airlines

Refund	Before 24 Hours of Flight Departure	After the flight departure or no-show	Within 6 hours of departure	After the flight departure or no-show
Air Astra	BDT 1,500	BDT 1,800	BDT 1,800	BDT 2,000
NOVOAIR	BDT 1,500	BDT 2,000	BDT 2,000	N/A
US-Bangla Airlines	BDT 1,500	BDT 1,800	BDT 1,800	BDT 2,000

Other Airlines

Re-issue	Before 24 Hours of Flight Departure	After the flight departure or no-show	Within 6 hours of departure	After the flight departure or no-show
Air Astra	BDT 1,000	BDT 1,500	BDT 1,500	BDT1,800
NOVOAIR	BDT 1,200	BDT 1,500	BDT 2,000	N/A
US-Bangla Airlines	BDT 1,000	BDT 1,500	BDT 1,500	BDT 1,800

International Flights

Type of Service	Airline Charge	Tripnow Service Charge
Refund	As per Airline Policy	BDT 1,500 (Adult) BDT 1,500 (Child) BDT 0 (Infant)
Re-issue	As per Airline Policy	BDT 500 (Adult) BDT 500 (Child)BDT 0 (Infant)
VOID	As per Airline Policy	BDT 1000 (Adult) BDT 1,000 (Child) BDT 0 (Infant)

* For cancellations and refunds, we always follow the airline’s refund policy. The airline solely holds the right to change any policy. Tripnow has no control over the airline’s policy.

* For any refund/cancellation/date change-related queries kindly email us at agency@tripnow.com.bd. Any service of the following will only be processed after receiving approval from clients.

* If airlines increase the fare of a ticket during the booking period, a client has to pay the additional amount, else we will refund the paid amount.

* In case of a date change/re-issue of the ticket for a child who will be crossing the child age to adult (as per airline policy) on the new travel date, a new charge of the ticket will be the difference in airfare, plus a date change fee of an adult along with any other charges applicable as per airline policy.

* International check-in counters close 1.5 hours before flight time & domestic counters close 1 hour before the flight time.

Important Notice! One-way & Round Trip flight ticket issuance 

1. Please upload the accurate & proper Passport and Visa copy.
2. When purchasing a ticket from Tripnow, it is mandatory to upload a copy of your passport and visa. Failure to provide the required documents will result in the cancellation of your booking by Tripnow. Tripnow reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.
3. Please provide the Surname and Given Name accurately as per your Passport. After ticket issuance, the name change is not possible.
4. Please check the Country Restriction and Airline Policy before any instant ticket purchase.
5. Please check the Airline Fare rules – Refundable or Non-refundable & Changeable/Non-changeable before any instant ticket purchase.
6. Tripnow will not be liable for any improper/Fake document submission by the agent or the passenger which may cause deportation or offload by the concerned airline or the arrival airports.
7. After instant ticket purchase, Tripnow will not be liable for any passenger mistake regarding Name/Documents/Fare policy/Airline policy/Country restriction.
8. Passport validity should be over 6 months from the travel date. Tripnow will not be liable if pax are unable to travel due to Passport validity issues.
9. In the case of the Long Pax name, Use the short form of the Given Name and the full form of the Surname.
10. In the case of Single name passengers, for Biman or Sri Lankan Air- the mandatory given name should be – FNU and the surname will be the Pax single name as per Passport. For Saudi Airlines, if pax has a single name on Passport then Booking should be made as per visa.

Tripnow does not issue one-way tickets for Air India and  Saudi Airlines (labor tickets). We also do not issue any labor tickets to Malaysia & Middle Eastern Countries.

After payment, your e-ticket will get issued and be sent via email within 24 Hrs during Working Days & 48 Hrs during holidays & Weekends.

Seat selections, once purchased, are non-refundable and non-transferable. The VOID option for your PNR becomes invalid after you pick your seats. Changes to similar seats on the same flight are allowed, subject to airline options. Note that emergency exit seats have specific eligibility criteria. No refunds are provided for seat selections.
There is no seat selection option for infants.

Special Note: As per Biman Bangladesh Airlines’ Policy – Please note that for Umrah visa travel, the ticket must be issued under RBD codes U, A, D, or C, as per BG’s conditions. Without this adherence, the passenger will not be permitted to travel using the Umrah visa.
Routes are- JED, MED, RUH & DMM

Hotel:

Tripnow provides various types of accommodation services. This includes hotels, hostels, serviced apartments, B&Bs, rooms for rent, cottages, etc. By making a booking through Tripnow, you accept the following hotel’s terms and conditions. 

The information that you see on our website is the information provided by our suppliers and hoteliers. The hotelier can change the rent of their hotel anytime. Although we try to verify every piece of information, we cannot be held responsible if any misinformation is given by the suppliers or hoteliers. If you find rooms in a hotel on another website and not Tripnow, that means we do not have access to the other rooms as hoteliers usually use more than one platform to rent their property.

The ratings shown on our website are based on customer reviews provided to us by our suppliers, which may be updated or changed from time to time. 

Tripnow reserves the right to cancel a confirmed or booked hotel reservation, for any illegal use of our platform. The illegal use of our platform includes reselling and providing misinformation.

For any refund/cancellation/date change-related queries kindly email us at agency@tripnow.com.bd for domestic hotels or agency@tripnow.com.bd for international hotels.

In rare cases, we can also cancel the booking if the hotel is out of rooms, but you are still able to book the hotel. We will refund you the charged amount in those cases.

Be sure to let the Accommodation know of any special requests or requirements you have at check-in. We cannot guarantee to provide extra requirements after booking confirmation, it will depend on the hotelier to provide that extra service or not.

It is your responsibility to check before the booking if the hotel is refundable or not. If the hotel is refundable, the customer will get the refund within 7-10 working days (Depending on the specific hotel and bank policy)

Holiday:

Package rates are valid as per our mentioned validity dates and for the room category specified. Should the period of stay or room type change, the above rates will not be valid. Hotel rates are not valid during trade fairs, exhibitions, and special events. A surcharge will be levied in those cases.

No amendment (name changes, date changes, hotel changes, etc) will be done once the booking is confirmed.

Your Confirmation of any of our holiday plans will ensure that you have read the following Cancellation policy thoroughly and accepted it.

For any refund/cancellation/date change-related queries kindly email us at agency@tripnow.com.bd

Refund Policy –

15 days before the Travel Date – 50 % of the Total Holiday Cost.

10 days before the Travel Date – 75 % of Total Holiday Cost.

05 days before the Travel Date – 100% of the Holiday Cost will be Non-Refundable.

 

Visa:

Tripnow processes visas for all popular destinations worldwide. For places where the submission has to be by the individuals, we only process the papers for the client. The client shall have to face embassy interviews by themselves if needed. We also do not provide any assurance of getting a visa, as that depends solely on the embassy. To have a higher chance of getting a visa, clients are suggested to

1. Provide accurate documents to us.
2. Share only true information.
3. Do not hide any information.

A passport should have at least 6 months of validity before applying for a visa. The customer will be responsible for checking the passport validity before applying.

Visa fee & Service Charges: Tripnow Service charge and Processing fee of BDT 4,500 in total for UK, USA, Canada, Australia, New Zealand, and Schengen visa processing. 

Visa fees and our service charges are strictly not refundable even if the client does not get the visa.

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us. Our operational hours are from 10 AM to 10 PM, every day.