Tripnow Limited, a private company limited by shares under the Companies Act, 1994, located at 04, Gareeb E Newaz Avenue, Sector 13, Uttara, Dhaka – 1230, Bangladesh, is committed to protecting the privacy and personal information of our customers. As a leading travel agency and General Sales Agent (GSA) offering visa processing, air ticket booking, hotel reservations, tour packages, Hajj and Umrah services, and tourism promotion, we value transparency in how we collect, use, store, and protect your data. This Privacy Policy outlines our practices in compliance with the Companies Act, 1994, and applicable data protection regulations, including GDPR for international clients.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, passport details, date of birth, nationality, and payment information provided during bookings for visas, flights, hotels, tours, or Hajj and Umrah services.
- Contact Details: Specific inquiries may be directed to tripnowvisa@gmail.com (visa services), tripnowflight@gmail.com (flight bookings), or tripnowlimited@gmail.com (general inquiries).
- Booking Information: Details related to travel itineraries, preferences, and requirements submitted via our website (tripnow.com.bd), WhatsApp (+8801600366417), or in-person at our office.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
- Third-Party Data: Information shared with us by partners (e.g., airlines, hotels, embassies) to process your bookings or visa applications.
2. How We Use Your Information
Your data is used to:
- Process and deliver services, such as visa applications, e-tickets, hotel bookings, tour packages, and Hajj/Umrah arrangements.
- Communicate updates, confirmations, or promotional offers via email (tripnowvisa@gmail.com, tripnowflight@gmail.com, tripnowlimited@gmail.com) or WhatsApp (+8801600366417).
- Comply with legal obligations, including embassy requirements and the Companies Act, 1994.
- Improve our website and services through analytics and customer feedback.
- Promote Bangladesh tourism through tailored recommendations and marketing campaigns.
3. How We Share Your Information
We may share your data with:
- Third-Party Providers: Airlines, hotels, embassies, and Saudi operators (for Hajj/Umrah via platforms like Nusuk) to fulfill bookings and services. These partners are bound by confidentiality agreements.
- Legal Authorities: As required by law, such as for visa processing or compliance with the Companies Act, 1994.
- Service Providers: Payment processors, analytics tools, and IT providers who adhere to strict data protection standards.
- Note: We do not sell or rent your personal information to third parties for marketing purposes without your consent.
4. Data Storage and Security
- Storage: Your data is stored securely on encrypted servers and protected databases, accessible only to authorized personnel, as per our secrecy clause in the Articles of Association.
- Retention: We retain personal information only as long as necessary to fulfill services or comply with legal requirements (e.g., 5 years for financial records under the Companies Act, 1994).
- Security Measures: We use encryption, firewalls, and secure protocols to protect your data from unauthorized access, loss, or breaches.
5. Your Rights
As a customer, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal obligations (e.g., retaining booking records).
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Limit how we process your data in certain cases.
To exercise these rights, contact tripnowlimited@gmail.com or +8801600366417. We will respond within 30 days, as per GDPR and local regulations.
6. Cookies and Tracking
Our website (tripnow.com.bd) uses cookies to enhance user experience and track site performance. You can manage cookie preferences via your browser settings. By using our website, you consent to our use of cookies as described in this policy.
7. Third-Party Links
Our website and social media profiles (Facebook, Instagram, X, Pinterest, TikTok, Threads, YouTube, LinkedIn) may contain links to third-party sites (e.g., airlines, Nusuk). We are not responsible for their privacy practices.
8. Hajj and Umrah Data Handling
For Hajj and Umrah services, personal data (e.g., passport details) is shared with Saudi operators and the Ministry of Hajj and Umrah via secure platforms like Nusuk, subject to regulatory approval. Contact tripnowvisa@gmail.com or +8801602065017 for inquiries about data handling for these services.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on tripnow.com.bd, and significant changes will be communicated via email (tripnowlimited@gmail.com) or WhatsApp (+8801600366417).
10. Contact Us
For questions or concerns about your privacy, contact:
Tripnow Limited protects your privacy with secure data handling for visa processing, flights, and Hajj/Umrah services in Dhaka. Book confidently at tripnow.com.bd!
