Tripnow Limited, a private company limited by shares under the Companies Act, 1994, located at 04, Gareeb E Newaz Avenue, Sector 13, Uttara, Dhaka – 1230, Bangladesh, provides travel-related services, including visa processing, air ticket booking, hotel reservations, tour packages, Hajj and Umrah services, and tourism promotion. By using our website (tripnow.com.bd) or services, you agree to these Terms and Conditions, which govern your interactions with Tripnow Limited in compliance with the Companies Act, 1994, and our Memorandum and Articles of Association.
1. Booking Terms
- Booking Confirmation: All bookings for visas, air tickets, hotels, tour packages, or Hajj and Umrah services require full or partial payment as specified at the time of booking. Prices are subject to change based on availability, currency fluctuations, or third-party supplier policies (e.g., airlines, hotels, embassies).
- Documentation: Customers must provide accurate and valid documents (e.g., passport with 6+ months validity, visa copies, or other required documents) for processing. Tripnow Limited is not liable for delays or cancellations due to incomplete or invalid documentation.
- Payment: Full payment is required for air tickets, visa processing, and Hajj/Umrah services before issuance. Additional fees may apply for services like seat selection, meals, or transit accommodations, as per supplier policies. Payments are accepted via bank transfer, mobile payment, or other methods specified at booking.
- Price Changes: Due to third-party policies or currency fluctuations, prices may change without notice, even after partial payment. Customers will be notified before final confirmation.
2. Customer Responsibilities
- Accuracy: Verify all booking details (names, dates, destinations) upon receiving confirmations (e.g., e-tickets, visa approvals, hotel vouchers). Notify Tripnow Limited within 1 hour or the same working day via tripnowlimited@gmail.com or +8801600366417 if errors are found.
- Travel Documents: Ensure passports have at least 6 months validity and comply with destination requirements (e.g., visas, health protocols). Tripnow Limited is not responsible for entry denials due to non-compliance.
- Travel Insurance: We strongly recommend purchasing travel insurance to protect against unforeseen events (e.g., cancellations, medical emergencies).
3. Third-Party Services
- Dependence: Services such as air tickets, hotel bookings, tour packages, and Hajj/Umrah arrangements rely on third-party providers (e.g., airlines, hotels, embassies, Saudi operators via Nusuk). Tripnow Limited is not liable for delays, cancellations, service quality issues, or changes imposed by these providers.
- Liability: Tripnow Limited acts as an intermediary and is not responsible for losses, damages, or inconveniences caused by third-party actions, including flight cancellations, hotel overbookings, or visa rejections.
4. Visa Processing
- Application Process: We assist with visa applications for over 50 countries. Customers must provide accurate documentation. Tripnow Limited is not responsible for visa rejections or delays due to embassy decisions or incomplete documents. Contact tripnowvisa@gmail.com or +8801602065017 for visa inquiries.
- Processing Time: Visa processing times vary (typically 15-30 days). We recommend applying well in advance of travel.
- Service Guarantee: We ensure accurate submission and follow-up, but visa approval is at the discretion of the respective embassy or consulate.
5. Hajj and Umrah Services
- Regulatory Compliance: Hajj and Umrah services are subject to approval by the Saudi Ministry of Hajj and Umrah and partnerships with licensed Saudi operators. If not yet licensed, these services are pending regulatory approval. Contact tripnowvisa@gmail.com or +8801602065017 for details.
- Package Terms: Bookings include visa processing, flights, accommodations, and guided tours, subject to Saudi regulations (e.g., via Nusuk). Cancellations or changes are governed by third-party policies and may incur fees.
6. Cancellation and Refund Policy
- Visa Processing: Visa application fees submitted to embassies are non-refundable. Cancellations before submission may incur a service charge (minimum BDT 500 or 10% of the fee).
- Air Tickets: Refunds depend on airline policies. Non-refundable tickets are not reimbursable; refundable tickets may incur a processing fee (minimum BDT 1,000 or 10% of the ticket price). Contact tripnowflight@gmail.com or +881806969451.
- Hotel Bookings: Refunds are subject to hotel policies, with a possible service fee (minimum BDT 500 or 10% of the booking amount).
- Tour Packages: Cancellations 7+ days before departure may receive partial refunds (less a service charge of BDT 1,000 or 15% of the cost). Cancellations within 4 days are non-refundable.
- Hajj and Umrah: Refunds are subject to Saudi operator policies, with a possible processing fee (minimum BDT 2,000 or 10% of the package cost).
- Process: Submit refund requests via tripnowlimited@gmail.com or WhatsApp. Refunds are processed within 7-21 business days, depending on third-party policies.
7. Website Usage
- Content: Information on tripnow.com.bd is for personal use only. Reproduction or distribution without permission is prohibited.
- Cookies: By using our website, you consent to our use of cookies, as outlined in our Privacy Policy.
- Third-Party Links: Links to third-party sites (e.g., airlines, Nusuk) on our website or social media (Facebook, Instagram, X, Pinterest, TikTok, Threads, YouTube, LinkedIn) are provided for convenience. We are not responsible for their content or practices.
8. Limitation of Liability
- Service Disruptions: Tripnow Limited is not liable for losses, damages, or inconveniences due to third-party actions, unforeseen events (e.g., natural disasters, political unrest), or customer errors in providing information.
- Indemnity: As per our Articles of Association, Tripnow Limited, its directors, and employees are indemnified against losses or expenses incurred during service delivery, except in cases of willful neglect or default.
- No Warranties: Services are provided “as is” without warranties, express or implied, regarding availability or suitability.
9. Governing Law and Dispute Resolution
- Governing Law: These Terms and Conditions are governed by the laws of Bangladesh, in accordance with the Companies Act, 1994.
- Arbitration: Disputes between customers, directors, or shareholders will be resolved under the Arbitration Act, 2001, as per our Articles of Association. Contact tripnowlimited@gmail.com for dispute inquiries.
10. Changes to Terms and Conditions
We may update these Terms and Conditions to reflect changes in our services or legal requirements. Updates will be posted on tripnow.com.bd, and significant changes will be communicated via tripnowlimited@gmail.com or WhatsApp.
11. Contact Us
For questions or concerns about these Terms and Conditions, contact:
Book with confidence at Tripnow Limited, Dhaka’s trusted travel agency for visas, flights, and Hajj/Umrah services. Review our Terms and Conditions at tripnow.com.bd!
