At Tripnow Limited, we strive to provide exceptional travel services, including visa processing, air ticket booking, hotel reservations, tour packages, Hajj and Umrah services, and tourism promotion. Located at 04, Gareeb E Newaz Avenue, Sector 13, Uttara, Dhaka – 1230, Bangladesh, we are committed to transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be processed for our services, ensuring compliance with the Companies Act, 1994, and our operational guidelines.
Refund Conditions for Services
- Visa Processing
- Non-Refundable Fees: Visa application fees submitted to embassies or consulates are non-refundable, as these are determined by third-party authorities.
- Service Charges: If a visa application is canceled before submission, a partial refund may be issued, subject to a service charge (minimum BDT 500 or 10% of the fee, whichever is higher).
- Process: Refund requests must be submitted via tripnowvisa@gmail.com or +8801602065017 within 48 hours of cancellation. Refunds, if applicable, are processed within 7-10 business days.
- Air Ticket Booking
- Airline Policies: Refunds for air tickets are subject to the respective airline’s cancellation and refund policies. Non-refundable tickets are not eligible for reimbursement.
- Service Charges: Refundable tickets may incur a processing fee (minimum BDT 1,000 or 10% of the ticket price, whichever is higher).
- Process: Submit refund requests to tripnowflight@gmail.com or +881806969451 within 24 hours of cancellation. Refunds are processed within 7-14 business days, depending on the airline.
- Hotel Reservations
- Hotel Policies: Refunds depend on the hotel’s cancellation policy. Non-refundable bookings are not eligible for reimbursement.
- Service Charges: A processing fee (minimum BDT 500 or 10% of the booking amount) may apply for refundable bookings.
- Process: Contact tripnowlimited@gmail.com or +8801600366417 for refund requests. Refunds are processed within 7-10 business days, subject to hotel policies.
- Tour Packages
- Cancellation Timeline: Cancellations made 7+ days before departure may be eligible for a partial refund, subject to a service charge (minimum BDT 1,000 or 15% of the package cost). Cancellations within 4 days of departure are non-refundable.
- Custom Packages: Refunds for tailored tours require a confirmed budget and visa copy; partial refunds may be issued based on supplier terms.
- Process: Submit requests via tripnowlimited@gmail.com or WhatsApp. Refunds are processed within 7-14 business days.
- Hajj and Umrah Services
- Third-Party Policies: Refunds are subject to the policies of Saudi operators and the Ministry of Hajj and Umrah. Non-refundable components (e.g., visa fees, deposits) are not reimbursable.
- Service Charges: A processing fee (minimum BDT 2,000 or 10% of the package cost) may apply for refundable components.
- Process: Contact tripnowvisa@gmail.com or +8801602065017 for refund inquiries. Processing times vary based on Saudi regulations (typically 14-21 business days).
- Note: Hajj and Umrah services are subject to regulatory approval and partnerships with licensed Saudi operators.
General Refund Conditions
- Eligibility: Refunds are only processed for services canceled within the specified timelines and subject to third-party (e.g., airlines, hotels, embassies) policies.
- Payment Method: Refunds are issued to the original payment method (e.g., bank transfer, mobile payment) used during booking.
- Processing Time: Refunds typically take 7-21 business days, depending on the service and third-party processing times.
- Non-Refundable Services: Promotional offers, discounted services, or non-refundable bookings (as specified at booking) are not eligible for refunds.
- Documentation: Customers must provide booking details (e.g., booking ID, payment receipt) when requesting a refund. Incomplete requests may be delayed or denied.
- Currency Fluctuations: Refunds are processed in BDT and may be affected by currency fluctuations or bank charges, for which Tripnow Limited is not liable.
Contact Us for Refund Inquiries
For refund requests or inquiries, please contact the relevant department:
Tripnow Limited offers clear refund policies for visa processing, flights, and Hajj/Umrah packages in Dhaka. Contact us at tripnow.com.bd for hassle-free travel services!
